Customer Success Manager

Thrive Global

full-time

Posted on: 1/6/2026

Location Type: Remote

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💰 $96,000 - $115,000 per year

About the role

Owns a defined portfolio of customers across the lifecycle, including renewals and expansion
Forecasts renewals and expansion in partnership with Sales, with support as needed
Manages timelines, risks, and customer readiness for launches and ongoing programs
Leads executive-facing QBRs for assigned accounts
Partners cross-functionally to deliver adoption, engagement, and value realization
Represents the voice of the customer and escalates risks appropriately
Contributes to CS playbooks, best practices, and process improvements

BA/BS degree or relevant work experience
5+ years demonstrated success in customer success role, ideally with 2+ at a SaaS technology company
Strong communication, analytical, problem-solving and project management skills
Experience using Salesforce, G-Suite, Microsoft products, Zoom
Working knowledge of other data and/or customer management tools like Coda and Looker is a plus

Benefits

Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
Career Growth: Develop within the company and help shape our growth strategy.
Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer successproject managementanalytical skillsproblem-solving

communicationleadershipcross-functional collaboration