Account Executive

• Serve as the primary point of contact for key accounts within the assigned region, ensuring consistent communication and relationship management.
• Coordinate, qualify, and manage incoming leads to drive regional growth.
• Develop sales opportunities by prospecting, researching, and identifying potential new accounts to achieve revenue goals.
• Maintain and update CRM data, including leads, opportunities, sales campaigns, and customer follow-ups.
• Collaborate with internal teams to support the deployment of targeted sales campaigns.
• Support volume pricing requests and ensure timely responses to customer needs.
• Communicate Thorlabs’ services, brand identity, and tailored solutions effectively.
• Promote and manage the New Lab Program by qualifying leads and supporting onboarding of new accounts.
• Enhance customer experience and provide E-Procurement solutions.
• Collaborate with the sales admin team to support quotes and order escalations.
• Travel to university campuses and government labs for customer visits and relationship development as needed.
• Rely heavily on data integrity in Thorlabs CRM platform.
• Manage assigned customer accounts within region and follow up on new business opportunities through proactive prospecting to achieve revenue goals.

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