Junior Support Analyst – PL/SQL

Thomson Reuters

Analista de Suporte Junior providing technical support through various channels for client systems. Ensuring customer satisfaction and collaboration with team members for effective solutions.

Posted 7/21/2026full-timeCampinas • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and customer service, with a strong focus on effective communication and collaboration within a team environment. Proficient in documenting processes and solutions to enhance the knowledge base and ensure customer satisfaction.

Highest-signal resume keywords

Technical SupportPL/SQLOSGT (ONESOURCE Global Trade)Customer SatisfactionTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportPL/SQLSystems Support

Soft Skills

Effective CommunicationEmpathyCollaboration

Tools & Technologies

Ticketing SystemWhatsApp

Industry Keywords

Customer ServiceTroubleshootingDocumentationBehavioral Support

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Proactively monitor support tickets, ensuring customer satisfaction and proper use of solutions;
Provide technical support to clients via multiple channels: ticketing system, phone, and WhatsApp, answering questions and resolving issues;
Participate in troubleshooting and clarification of issues, collaborating with the team to find the best resolutions;
Properly document all interactions, solutions, and procedures for future reference and the knowledge base;
Adopt a positive behavioral support approach, ensuring effective and empathetic communication with users;
Actively collaborate with the team in a cooperative work environment, contributing to joint problem-solving;
Manage time efficiently to prioritize requests and ensure timely customer service.

Requirements

What you’ll need

Higher education in IT (complete or in progress);
Professional experience in Systems Support;
Knowledge of PL/SQL;
Experience with OSGT (ONESOURCE Global Trade).

Benefits

Comp & perks

Hybrid Work Model: We offer a flexible hybrid work environment (2–3 days per week in the office, depending on the role)
Flexibility and Work–Life Balance: “Flex My Way” is a set of policies designed to help manage personal and professional responsibilities
Professional Development and Growth: We promote a culture of continuous learning and skills development
Competitive Industry Benefits: We provide comprehensive benefits including medical and dental coverage, two company mental health days, performance incentive programs, and resources for mental, physical, and financial well-being
Social Impact: Make a difference in your community through our Social Impact Institute.