Legal Content Customer Success Manager

Thomson Reuters

Customer Success Manager supporting customers through structured success plans and product expertise. Engage with executives, drive outcomes, and enhance customer satisfaction across a legal tech suite.

Posted 7/21/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $147,000 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success strategies, particularly within the SaaS and legal technology sectors, while effectively utilizing tools like Gainsight and Salesforce to drive measurable outcomes and enhance customer engagement.

Highest-signal resume keywords

Customer Success ManagementGainsight ExperienceLegal Technology KnowledgeExecutive Communication SkillsGenAI Systems Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansExecutive Business ReviewsAI Prompting EngineeringBusiness Plan DevelopmentMarket Activity Reporting

Soft Skills

Strong Executive PresenceEffective Communication

Tools & Technologies

GainsightGongSalesforce

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeJ.D.

Industry Keywords

SaaSLegal ExperienceCustomer EngagementCustomer OutcomesLegal Professionals

About the role

Key responsibilities & impact

Support customers across Corporate Legal suite of products
Deliver measurable customer outcomes through structured Customer Success Plans (CSPs)
Conduct executive business reviews (EBRs) and proactive customer check-ins
Serve as product expert in events and develop enablement for customers
Build and present business plans and report on market activities
Model best-in-class customer and product success practices

Requirements

What you’ll need

3+ years experience in Customer Success portfolios/teams (SaaS preferred)
JD or legal experience preferred
Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
Prior experience in the legal technology sector or direct experience working with legal professionals
Functional/technical skills in GenAI systems and AI prompting engineering
Strong executive presence and communication skills
Bachelor’s degree required; master’s degree or J.D. is a plus
Ability to travel 25%

Benefits

Comp & perks

Flex My Way supportive workplace policies
Work from anywhere for up to 8 weeks per year
Career development and growth opportunities
Comprehensive benefit plans (health, dental, vision)
Retirement savings and 401k plan with company match
Flexible vacation and paid time off
Two company-wide Mental Health Days off
Access to Headspace app
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Optional hospital, accident, and sickness insurance
Group Legal Identity Theft Protection benefit
Access to Employee Assistance Program
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan