Senior Customer Success Manager, Legal Software

Thomson Reuters

Senior Customer Success Manager supporting customers across Corporate Legal Software products. Focused on enterprise customers, driving adoption, value realization, and expansion in partnership with Sales and Professional Services.

Posted 7/12/2026full-timeRemote • Minnesota, Missouri, New York, Texas • 🇺🇸 United StatesSenior💰 $123,200 - $228,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, focusing on driving retention, adoption, and expansion within enterprise accounts. Proficient in leveraging technology tools for client management and delivering measurable outcomes through structured Customer Success Plans.

Highest-signal resume keywords

Customer Success ManagementSaaS ExperienceLegal Technology Sector ExperienceSalesforce ProficiencyStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansExecutive Business ReviewsData MonitoringBusiness Plan DevelopmentRetention Strategies

Soft Skills

Excellent CommunicationProblem-SolvingFacilitation SkillsRelationship BuildingBusiness Acumen

Tools & Technologies

GongSalesforceCRM Platforms

Certifications & Qualifications

JD or Legal Experience

Industry Keywords

Corporate Legal SoftwareLegal Department OperationsEnterprise AccountsCustomer Health MonitoringValue Realization

About the role

Key responsibilities & impact

Support customers across the Corporate Legal Software suite of products
Engage with executives at our largest customers
Deliver measurable customer outcomes through structured Customer Success Plans (CSPs)
Conduct executive business reviews (EBRs) and proactive customer check-ins
Focus on adoption, value realization, and expansion in partnership with Sales and Professional Services
Monitor customer health, usage data, and growth opportunities
Build and present business plans
Establish and maintain long-term customer relationships
Effectively partner with internal and external partners
Leverage technology tools for managing client information, pipeline, and financial forecasts

Requirements

What you’ll need

5+ years of experience working or managing Customer Success portfolios (SaaS preferred)
Experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
JD or legal experience preferred
Demonstrated passion through delivering outcomes on a high-performing team
Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
Hands-on experience with Gong, Salesforce (or similar CS/CRM platforms)
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
Strong understanding of legal department operations
Excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
Strong business acumen and problem-solving skills

Benefits

Comp & perks

Flex My Way - supportive workplace policies
Flexible work arrangements
Comprehensive benefit plans including health, dental, vision, and life insurance
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Paid volunteer days off annually
Opportunities for pro-bono consulting projects and ESG initiatives
Optional hospital, accident and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Access to Employee Stock Purchase Plan