Customer Success Analyst

Thomson Reuters

Analista Junior de Sucesso do Cliente at Thomson Reuters, maintaining customer relations and promoting product adoption in São Paulo. Role involves working closely with clients and managing product performance.

Posted 7/7/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain close contact with clients
Monitor product/service performance and usage
Promote adoption of new product/service features
Coordinate and organize schedules
Record all interactions with clients
Maintain clear communication and provide regular feedback to management

Requirements

What you’ll need

Bachelor's degree completed or in progress in Administration, Engineering, Accounting, Computer Engineering, or related fields
Valid driver's license
Availability for a field-oriented role, including client visits, participation in events, and frequent travel
Experience in customer service
Experience in Implementation, Support, or Customer Success

Benefits

Comp & perks

Hybrid Work Model: We offer a flexible hybrid work environment (2–3 days per week in the office, depending on the role)
Flexibility and Work–Life Balance: “Flex My Way” is a set of policies designed to help manage personal and professional responsibilities
Professional Development and Growth: We promote a culture of continuous learning and skills development
Competitive Benefits Package: Comprehensive benefits including medical and dental plans, two corporate mental health days, performance-based incentive programs, and resources for mental, physical, and financial well-being
Culture: Globally recognized for inclusion and belonging, flexibility, and work–life balance
Social Impact: Make a difference in your community through our Social Impact Institute — all employees receive two paid volunteer days per year

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Clear CommunicationOrganizational SkillsFeedback Provision