Customer Success Manager – Corporate Risk

Thomson Reuters

Customer Success Manager supporting enterprise clients in Risk & Fraud products with measurable outcomes through structured success plans and collaboration. Leading customer adoption and expansion with strategic accounts

Posted 7/2/2026full-timeRemote • Minnesota, New York • 🇺🇸 United StatesMid-LevelSenior💰 $93,100 - $172,900 per yearWebsite

About the role

Key responsibilities & impact

Support customers across our Risk & Fraud suite of products
Deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins
Co-create customer success plans, deliver executive business reviews, demonstrate value, and identify and mitigate risk
Serve as a deep product expert in event settings, like industry conferences and webinars
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings
Develop enablement for customers and Thomson Reuters employees
Utilize technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately

Requirements

What you’ll need

3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred)
Demonstrated passion through delivering outcomes in a high-performing team
Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
Prior experience in the legal technology sector or direct experience working with Risk & legal professionals, law firms, or corporate legal departments
Understanding of Risk & legal workflows, terminology, and common challenges
Functional/technical skills in GenAI systems and AI prompting engineering
Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
Strong business acumen and communication skills

Benefits

Comp & perks

Flex My Way supportive workplace policies
Work from anywhere for up to 8 weeks per year
Comprehensive benefit plans including flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Competitive health, dental, vision, disability, and life insurance programs
Competitive 401k plan with company match
Paid time off including parental leave and sabbatical leave
Optional hospital, accident and sickness insurance paid 100% by the employee
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance

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Hard Skills & Tools

Customer Success PlansRetention StrategiesAdoption StrategiesExpansion StrategiesGenAI SystemsAI Prompting Engineering

Soft Skills

Stakeholder ManagementFacilitation SkillsBusiness Acumen