Product Trainer, Legal AI

Thomson Reuters

Product Trainer, Legal AI at Thomson Reuters developing customer success strategies and delivering training for legal technology software. Collaborating with sales teams to maximize product adoption and usage.

Posted 6/30/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver engaging onboarding and training experiences that help customers confidently use our software, including tailored programs designed to meet specific client needs.
Build strong customer relationships through regular check-ins to understand goals, identify training opportunities, and ensure ongoing support.
Support customers with research queries, helping them get the most value from our products and services.
Collaborate with internal teams, including Sales, Product Development, and Commercial, to share customer insights and help shape continuous improvement.
Develop long-term customer success strategies that enhance satisfaction, strengthen engagement, and support customer retention.

Requirements

What you’ll need

A law degree is mandatory. We are open to recent graduates who are interested in building a career in legal technology.
Experience in legal technology, or a strong understanding of the legal technology landscape, is desirable.
Experience delivering training and engaging with customers or clients in a professional environment is desirable.
A strong interest in learning and applying new technologies, software, and AI-enabled solutions.
Excellent interpersonal skills, a positive and proactive approach, and a genuine commitment to solving problems and supporting customers.
Demonstrated ability to collaborate effectively with cross-functional teams and contribute to projects and initiatives.

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

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Soft Skills

Problem SolvingPositive ApproachProactive Communication