Customer Experience Specialist

Thomson Reuters

Customer Experience Specialist at Thomson Reuters connecting product, support, marketing and finance for improved client satisfaction. Driving strategic initiatives and product improvements based on client feedback.

Posted 6/23/2026full-timeCriciúma • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a strategic link between internal teams, ensuring the best experience for our internal customers and contributing to the continuous evolution of the Domínio product.
Responsible for connecting teams such as Product, Support, Marketing and Finance, operating at the center of the customer journey and influencing decisions that directly impact business, retention and revenue generation.
Mediate requests related to the Domínio accounting software, translating business needs into actions for technical teams.
Analyze the impact of improvements, product evolutions and regulatory adjustments, supporting strategic decisions.
Lead interactions with internal stakeholders and, occasionally, with external clients.
Support roadmap direction with the Product team, based on data and feedback.
Contribute to revenue growth initiatives using insights from NPS, the customer complaints/ombudsman channel and market feedback.

Requirements

What you’ll need

Bachelor's degree (Accounting, Business Administration, Economics or related fields)
Solid experience as a specialist in Tax (taxation) or Payroll
Deep technical knowledge of accounting routines applied to software
Knowledge of tax and labor legislation across different regions of Brazil (broad/regional knowledge is a plus)

Benefits

Comp & perks

Hybrid Work Model: We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) for office-based positions, ensuring a consistent and integrated experience both digitally and in person.
Flexibility and Work–Life Balance: “Flex My Way” consists of a set of policies designed to help manage personal and professional responsibilities, whether caring for family, participating in community activities, or taking time for rest and renewal. These policies are part of our flexible work approach and allow employees to work from anywhere for up to 8 weeks per year, promoting an optimal balance between work and personal commitments.
Professional Development and Growth: We promote a culture of continuous learning and skills development, preparing our talent to meet future challenges and deliver real solutions. Our “Grow My Way” program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Competitive Industry Benefits: We provide comprehensive benefits plans that include medical and dental coverage, two corporate mental health days per year, performance incentive programs and resources for mental, physical and financial wellbeing.
Social Impact: Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days annually and opportunities to engage in pro bono consulting projects and Environment, Social and Governance (ESG) initiatives.

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounting softwaretaxationpayrollaccounting routinesdata analysisregulatory adjustmentsNPS analysiscustomer journey mappingrevenue growth strategies

Soft Skills

strategic thinkingcommunicationstakeholder managementmediationcollaborationinfluencingproblem-solvingcustomer focusleadership

Certifications

Bachelor's degree in AccountingBachelor's degree in Business AdministrationBachelor's degree in Economics