Applications Support Analyst

Thomson Reuters

Application Support Analyst supporting tax integration processes and design solutions for SAP Ariba at Thomson Reuters. Engaging multiple stakeholders and providing technical guidance while managing complex projects.

Posted 6/23/2026full-timeHyderabad • 🇮🇳 IndiaSeniorLeadWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Analyzes customer problems of high complexity
Assesses scope of impact
Mitigates customer impact of issues and defines, reviews, and executes work arounds
Identifies options for problem resolution and initiates action
Engages others as appropriate and escalates as required
Provides advice or training to users about the application systems' functionality
Liaises with various application development and content teams, customer service teams, and other software and hardware support teams
Proactively monitors production and nonproduction environments and/or applications
Provides input for technical plans and solutions
Provides technical guidance to less experienced analysts
Conducts root cause analysis and correlation of other system and/or application problems of high complexity
Works on medium to large, moderately complex projects/issues

Requirements

What you’ll need

Experience of working with SAP Ariba, preferably Ariba Cloud and Ariba Network
At least 7 years of experience combining analysis, design, configuration, and systems implementations
Bachelors in Business Administration or Computer Science or equivalent work experience; formal education in accounting/finance is desired
Familiarity with standard accounting and G/L functionality
Ability to collaborate and brainstorm with other team members in a dynamic environment
Strong planning, organization, and time management skills with the ability to handle multiple projects
Strong analytical and design skills
Previous work with US Sales and Use tax highly desired
Strong knowledge on Indirect Taxation
Experience on OneSource Determination, OneSource Ariba Integration
Work experience with backend SAP ECC system highly desired
Experience driving quality of complex features with lots of dependencies
Assist in QA testing and documenting final product solution
Good written and oral communication skills
Good problem solving capabilities
Possesses a professional and cooperative attitude
Self-starter who works well both independently and on a team

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth: By fostering a culture of continuous learning and skill development
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and ESG initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAP AribaAriba CloudAriba Networkanalysisdesignconfigurationsystems implementationsOneSource DeterminationOneSource Ariba IntegrationSAP ECC

Soft Skills

collaborationplanningorganizationtime managementanalytical skillsdesign skillsproblem solvingcommunicationprofessional attitudeself-starter