Client Services Supervisor

Thomson Reuters

Supervising a team to deliver exceptional customer support in a fast-paced manufacturing environment. Leading improvements in service delivery while managing operations efficiently.

Posted 6/23/2026full-timeEagan • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $66,500 - $123,500 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Supervising a team of Client Service Representatives and/or related print operations support employees by providing work direction, coaching, feedback, and ongoing communication about customer needs, business priorities, and operational goals
Directing daily client service activities to ensure timely, accurate, and professional responses to customer inquiries related to print orders, job status, specifications, materials, timelines, delivery expectations, pricing, and issue resolution
Monitoring client service workflow, assigned accounts, open inquiries, and print job support activities to help ensure deadlines are met and customers are proactively informed
Partnering with production, scheduling, bindery, materials, sales, marketing, and other internal departments to resolve customer concerns, clarify job requirements, and support successful execution of production orders
Identifying and resolving complex client service, production support, order management, and communication issues; escalating matters as needed while ensuring appropriate follow-through
Leading and participating in continuous improvement projects focused on customer experience, workflow efficiency, service quality, data accuracy, and operational effectiveness

Requirements

What you’ll need

Bachelor’s degree, or equivalent combination of education and 3–5 years of related manufacturing experience including supervisory responsibilities
Proven supervisory skills
Strong written and verbal communication skills
Demonstrated project management capabilities
Proficiency with Microsoft Office; experience with ERP systems and SAP preferred
Experience with lean manufacturing techniques or fulfillment operations preferred

Benefits

Comp & perks

Comprehensive benefit plans including market competitive health, dental, vision, disability, and life insurance programs
401k plan with company match
Flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Flexible work arrangements including work from anywhere for up to 8 weeks per year
Access to Employee Assistance Program
Fitness reimbursement
Group Legal Identity Theft Protection benefit paid 100% by employee
Adoption & Surrogacy Assistance
Employee Stock Purchase Plan
Paid volunteer days off annually

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementlean manufacturingfulfillment operationssupervisory skills

Soft Skills

communicationcoachingfeedbackproblem-solvingteam leadership

Certifications

Bachelor's degree