Product Success Manager

Thomson Reuters

Product Success Manager driving customer success for AI CoCounsel Legal products. Responsible for customer engagement, product expertise, and achieving strategic objectives.

Posted 6/22/2026full-timeRemote • Minnesota, Missouri, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $93,100 - $172,900 per yearWebsite

About the role

Key responsibilities & impact

Be a deep product expert on our AI-enabled CoCounsel Legal suite of products
Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters
Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements
Develop and deliver enablement for customers in partnership to serve our digital strategy
Develop and deliver enablement to educate Thomson Reuters employees
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives
Effectively partner with all relevant internal and external partners and stakeholders
Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately

Requirements

What you’ll need

Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline)
Master's degree or J.D. is a plus
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
Demonstrate skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus
Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis
Understanding legal workflows, terminology, and common challenges
Ability to travel 25%

Benefits

Comp & perks

Flex my way supportive workplace policies
Flexible work arrangements including work from anywhere for up to 8 weeks per year
Comprehensive benefit plans including flexible vacation
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing
Optional hospital, accident, and sickness insurance paid 100% by the employee
Optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
Fitness reimbursement
Access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
Access to 529 Plan
Commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
Access to Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

GenAI systemsAI prompting engineeringAgentic Workflowslegal researchdraftinganalysis

Soft Skills

curiositylearning agilityproactivestrategic thinkingproblem solvercollaborativeaccountable

Certifications

Bachelor's degreeMaster's degreeJ.D.