Manager, Product Success – CoCounsel Legal

Thomson Reuters

Manager of Product Success leading a team of Product Success Managers at Thomson Reuters. Focusing on adoption, value realization, and expansion for CoCounsel Legal suite of products.

Posted 6/22/2026full-timeRemote • Minnesota, Missouri, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $147,000 - $273,000 per yearWebsite

About the role

Key responsibilities & impact

lead a team of Product Success Managers with customers across the CoCounsel Legal suite
directly own a focused portfolio of enterprise and strategic customers
coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins
focus on adoption, value realization, and expansion in partnership with Sales and Professional Services
be a deep product expert on the AI enabled CoCounsel suite of products
deliver all aspects of the customer success motion to assigned customers
co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships
develop enablement for customers in partnership to serve our digital strategy
build and present business plans, report on market and competitor activities
represent Customer Success in cross-functional meetings

Requirements

What you’ll need

3+ years leading or managing Customer Success teams (SaaS preferred)
experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
demonstrated passion for developing people and building high-performing teams
proven track record driving retention, adoption, and expansion with enterprise or strategic accounts
hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred
understanding of legal workflows, terminology, and common challenges
functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis
strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins
strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving
demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable
Bachelor’s degree required; master’s degree or J.D. is a plus
Ability to travel 25%

Benefits

Comp & perks

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
flexible work arrangements, including work from anywhere for up to 8 weeks per year
comprehensive benefit plans to include flexible vacation
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success Plansexecutive business reviewscustomer retentioncustomer adoptioncustomer expansionGenAI systemsAI prompting engineeringlegal researchdraftinganalysis

Soft Skills

team leadershipcoachingcommunicationstakeholder managementfacilitationstrategic thinkingproblem-solvingcuriositylearning agilitycollaboration

Certifications

Bachelor’s degreemaster’s degreeJ.D.