Customer Experience Specialist – Domínio

Thomson Reuters

Enhancing customer experience as a key link between product, support, marketing, and finance teams at Thomson Reuters. Responsible for strategic decisions that impact retention and revenue generation.

Posted 6/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Act as a strategic link between internal teams, ensuring the best experience for our internal customers and contributing to the continuous evolution of the Domínio product
Connect teams such as Product, Support, Marketing, and Finance, operating at the center of the customer journey and influencing decisions that directly affect the business, retention, and revenue generation
Mediate requests related to the Domínio accounting software, translating business needs into actions for technical teams
Analyze the impact of improvements, product evolutions, and regulatory adjustments, supporting strategic decisions
Lead interactions with internal stakeholders and, occasionally, with external customers
Support roadmap direction with the Product team based on data and feedback
Contribute to revenue growth initiatives based on insights from NPS, customer feedback channels, and market input

Requirements

What you’ll need

Bachelor’s degree (Accounting, Business Administration, Economics, or related fields)
Solid experience as a specialist in Tax (taxation) or Payroll
Deep technical knowledge of accounting routines applied to software
Knowledge of tax and labor legislation across different regions of Brazil (broad coverage is a plus)

Benefits

Comp & perks

Hybrid Work Model: We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) for office-based functions
Flexibility and Work–Life Balance: “Flex My Way” is a set of policies designed to help manage personal and professional responsibilities—whether caring for family, participating in community activities, or taking time for rest and renewal. These policies are based on our flexible work approach, allowing employees to work from anywhere for up to 8 weeks per year, promoting an optimal balance between work and personal commitments
Professional Development and Growth: We promote a culture of continuous learning and skills development, preparing our talent to face future challenges and deliver real solutions. Our “Grow My Way” program and skills-focused approach ensure you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future
Competitive Benefits: We offer comprehensive benefits packages including medical and dental coverage, two corporate mental health days per year, performance incentive programs, and resources for mental, physical, and financial well-being
Culture: Globally recognized for inclusion and belonging, flexibility, and work–life balance. We live our values: customer obsession, compete to win, challenge our thinking, act fast and learn fast, and together we are stronger
Social Impact: Make an impact in your community through our Social Impact Institute. We offer all employees two paid volunteer days per year and opportunities to participate in pro bono consulting projects and Environmental, Social and Governance (ESG) initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

accounting softwaretaxationpayrollaccounting routinesdata analysisregulatory adjustmentsNPS analysiscustomer feedback analysis

Soft Skills

strategic thinkingcommunicationstakeholder managementcollaborationinfluencingproblem-solving

Certifications

Bachelor’s degree in AccountingBachelor’s degree in Business AdministrationBachelor’s degree in Economics