Production Account Coordinator

Thomson Reuters

Production Account Coordinator overseeing materials and processes for assigned products in publishing solutions team. Ensuring customer requirements are met and quality is maintained across production orders.

Posted 6/3/2026full-timeEagan • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $47,600 - $88,400 per yearWebsite

About the role

Key responsibilities & impact

Interpret and evaluate information to identify customer-specific requirements for finished good production order
Determine lot sizes for both general shipment and replenishment orders
Determine optimal processing of production orders
Create and release production orders to communicate all details necessary to ensure accurate production
Monitor production orders created through production planning process to ensure quality
Monitor and respond to reports
Understand customer’s service and quality expectations
Work with Account Representative or supervisor to educate manufacturing staff on customer requirements
Monitor schedules, proactively anticipating the needs of the customer in providing information quickly and accurately
Take ownership of the job through the plant and proactively communicate all issues and information (changes in production plans, quality issues, etc.) regarding the product to the Account Representative on a timely basis
Maintain status of all jobs currently in process or in the future
Ensure that dates are updated in SAP on a timely basis
Ensure critical project milestones are tracked and communicated to the scheduling team in order to achieve customer ship dates
Coordinate timely delivery of all required components to the appropriate department
Communicate special requirements of the job to appropriate personnel within the plant
Coordinate delivery of all samples, proofs or other items to the customer as per service agreements or special requests
Coordinate and organize any special packaging, handling and shipping requirements from customers to insure product is delivered on time and in excellent condition
Support other production needs as requested (e.g., flex labor needs)
Maintain libraries

Requirements

What you’ll need

Possess a High School Diploma/GED or higher
2+ years' relevant experience
Ability to read, interpret and explain documents such as safety rules, operating and maintenance instructions, and production orders
Experience with Lean and continuous improvement
Ability to work on a super tight deadline and fast-paced project timelines
Good communication skills including experience sharing information across shifts and departments

Benefits

Comp & perks

3 weeks vacation
10 sick days
9 company holidays
3 floating days
uniform and laundry service
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

production order managementlot size determinationproduction planningquality monitoringSAPLeancontinuous improvementproject milestone trackingscheduling coordinationpackaging and shipping requirements

Soft Skills

communicationcustomer serviceproblem-solvingorganizational skillsteam collaborationproactive communicationattention to detailtime managementadaptabilityownership

Certifications

High School DiplomaGED