Account Manager

Thomson Reuters

MCS Account Manager managing customer relationships and production processes in Core Publishing Solutions. Building internal and external relationships to ensure quality and efficiency.

Posted 6/3/2026full-timeEagan • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $58,100 - $107,900 per yearWebsite

About the role

Key responsibilities & impact

Proactively building relationships with internal and external customers.
Facilitating transfer of documents, copies, and samples among MCS and production departments.
Monitoring job status and communicating as needed.
Following up to ensure dates are met.
Representing interests and needs of customers and manufacturing in all decisions.
Capturing and reporting customer feedback.
Identifying and reporting recurring problems.
Providing quotes and performing system testing as necessary.
Leading special projects to improve workflow, systems, processes and procedures.
Leading tours of the manufacturing facility and training other guides.
Performing Material Req Planner 2 responsibilities as assigned by the business.
Coordinating and verifying specifications, materials & scheduling for each job.
Identifying process requirements for finished good production orders.
Determining lot sizes for general shipment and replenishment orders.
Creating and releasing production orders to communicate all details necessary to ensure accurate production.
Forecasting products in SAP.
Maintaining material master data.
Collaborating with production and/or other internal departments.
Serving as a resource to the Production Account Coordinators.
Supporting other production needs as requested (e.g., flex labor needs).

Requirements

What you’ll need

Bachelor’s degree preferred OR equivalent and some experience in a related field
Proficient in Microsoft applications.
High level of proficiency in SAP
Recommends and takes ownership for process improvements
Knowledge of printing methods, equipment capabilities and material requirements
Knowledge of scheduling and forecasting processes
Mathematical, analytical and logic skills
Some customer service or account representative experience
Some experience in production planning, scheduling or in manufacturing and/or printing

Benefits

Comp & perks

3 weeks vacation
10 sick days
9 company holidays
3 floating days
uniform and laundry service
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SAPproduction planningschedulingforecastingmaterial master dataprinting methodsanalytical skillsmathematical skillslogic skills

Soft Skills

relationship buildingcommunicationproblem identificationprocess improvementcustomer serviceleadershipcollaborationtrainingorganization