Customer Success Manager

Thomson Reuters

Customer Success Manager ensuring delivery of non-subscription commercial commitments at The Insurer. Actively managing clients and coordinating with multiple teams for successful execution.

Posted 6/1/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the end‑to‑end delivery of all non‑subscription commercial commitments from contract signature through to campaign completion
Act as the single operational point of contact for clients during delivery, proactively managing milestones, risks and expectations
Coordinate cross‑functionally with sales, events, content, marketing, AdOps and Reuters support teams to ensure on‑time, in‑spec fulfilment across all activation types
Manage delivery execution across digital advertising, sponsored content, live roundtables, print dailies and Insurer TV
Oversee complex event and print logistics, including sponsored roundtables and Reinsurance Month print dailies, managing timelines, vendors and on‑site requirements
Own the end‑of‑campaign reporting process, producing clear, accurate, client‑ready reports with insight and narrative, not just data
Maintain central trackers, calendars and documentation covering contracts, delivery milestones and reporting deadlines
Build and formalise processes and operating procedures, identifying gaps and driving improvements to the sales‑to‑delivery and reporting workflow

Requirements

What you’ll need

Demonstrable experience in a delivery management, commercial operations, or campaign execution role — ideally within B2B media, events, or publishing
A track record of managing multiple concurrent deliverables simultaneously, keeping delivery on schedule and stakeholders informed throughout
Experience producing clear, professional post-campaign or post-event delivery reports for commercial clients
Strong organisational skills and high attention to detail
Confidence coordinating across internal teams (sales, editorial, events, ops) to drive delivery without direct authority
An ability to translate data into narrative: you understand that a delivery report is not just a record of what happened, it's a case for renewal
Familiarity with the insurance or financial services industry is an advantage, but not a requirement

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth: By fostering a culture of continuous learning and skill development
Comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Globally recognized, award-winning reputation for inclusion and belonging

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Hard Skills & Tools

delivery managementcommercial operationscampaign executionevent logisticsreportingdata analysis

Soft Skills

organizational skillsattention to detailstakeholder managementcross-functional coordinationprocess improvement