Mid-level Support Analyst – TAX One for SAP

Thomson Reuters

Analista de Suporte Pleno providing high-quality client support in TAX One for SAP solutions. Offering expertise in various tax sectors with strong focus on client satisfaction and problem resolution.

Posted 5/29/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide excellent service to clients
Support customers by phone and through the ticketing system
Reproduce/simulate errors related to the supported product in the internal test environment
Maintain constant follow-up on tickets under your responsibility
Perform remote access to identify the cause of incidents
Open internal requests with the Development team
Classify tickets by identifying the root cause of incidents

Requirements

What you’ll need

Experience with TAX One for SAP
Background in technical support
Knowledge of municipal, state, and federal taxes
Database skills
Knowledge of SAP TDF (advantage)

Benefits

Comp & perks

Hybrid Work Model: We adopt a hybrid and flexible work environment (2–3 days per week in the office, depending on the role)
Flexibility and Work–Life Balance: “Flex My Way” is a set of policies designed to help manage personal and professional responsibilities
Professional Development and Growth: We promote a culture of continuous learning
Competitive Industry Benefits: We offer comprehensive benefits packages including medical and dental coverage
Culture: Globally recognized for inclusion and belonging
Social Impact: Make an impact in your community through our Social Impact Institute

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportdatabase skillsTAX One for SAPSAP TDF

Soft Skills

customer servicecommunicationproblem-solvingfollow-up