Senior Customer Success Manager, Corporate Legal

Thomson Reuters

Senior Customer Success Manager supporting enterprise customers within Corporate Legal suite. Engaging executives and delivering measurable outcomes through structured success plans and reviews.

Posted 5/27/2026full-timeRemote • Arizona, Florida, New Jersey, New York • 🇺🇸 United StatesSenior💰 $123,200 - $228,800 per yearWebsite

About the role

Key responsibilities & impact

Support customers across Corporate Legal suite of products
Engage with executives at enterprise and strategic customer accounts
Deliver measurable customer outcomes through structured Customer Success Plans (CSPs)
Implement executive business reviews (EBRs) and proactive customer check-ins
Serve as product expert in event settings and develop enablement for customers
Build and present business plans, reporting on market and competitor activities
Collaborate with internal and external partners to improve customer experience

Requirements

What you’ll need

3+ years of experience working or managing Customer Success portfolios/teams (SaaS preferred)
JD or legal experience preferred
Hands-on experience with Gainsight, Gong, Salesforce, or similar CS/CRM platforms
Understanding of legal workflows, terminology, and common challenges
Functional/technical skills in GenAI systems and AI prompting engineering
Strong executive presence and communication skills
Bachelor’s degree required; master’s degree or JD is a plus
Ability to travel 25%

Benefits

Comp & perks

Flex My Way supportive workplace policies for personal and professional responsibilities
Flexible work arrangements, including work from anywhere for up to 8 weeks per year
Comprehensive benefit plans with flexible vacation and company-wide Mental Health Days
Access to Headspace app and retirement savings
Tuition reimbursement and employee incentive programs
Resources for mental, physical, and financial wellbeing
Paid volunteer days annually and opportunities for pro-bono consulting
Additional leave options including parental and sabbatical leave
Optional insurance plans for hospital, accident, sickness, and life
Fitness reimbursement and access to Employee Assistance Program
Adoption & Surrogacy Assistance and Employee Stock Purchase Plan

ATS Keywords

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Hard Skills & Tools

Customer SuccessSaaSGainsightGongSalesforceGenAI systemsAI prompting engineering

Soft Skills

executive presencecommunication skills

Certifications

Bachelor’s degreemaster’s degreeJD