Director – Customer Trust

Thomson Reuters

Director of Customer Trust at Thomson Reuters, shaping and operationalizing trust strategy. Collaborating with cross-functional leaders to enhance customer engagement and regulatory compliance.

Posted 5/25/2026full-timeNew York City • Minnesota, New York • 🇺🇸 United StatesLead💰 $158,900 - $295,100 per yearWebsite

About the role

Key responsibilities & impact

Help execute a comprehensive customer trust strategy.
Support compliance with global customer obligations and industry standards.
Partner with teams to embed trust-building features into products and services.
Work closely with Sales, Marketing, and Customer Service to articulate trust initiatives.
Represent Thomson Reuters at industry events focused on trust, privacy, and security.
Lead and develop a team driving customer-centric security awareness and proactive risk management.
Foster a culture of continuous learning and improvement within the organization.

Requirements

What you’ll need

Proven experience in customer trust, security, privacy, compliance, or closely related discipline.
Ability to break down complex problems and drive solutions to execution.
Capability to operate at multiple levels from leading cross-functional teams.
Driven, self-motivated, and highly organized, with a track record of operating effectively.
Strong written and verbal communication skills.
Ability to lead and build consensus in a highly distributed environment.

Benefits

Comp & perks

Hybrid Work Model: We’ve adopted a flexible hybrid working environment.
Flex My Way is a set of supportive workplace policies.
Career Development and Growth: By fostering a culture of continuous learning.
Industry Competitive Benefits: Comprehensive benefit plans, including flexible vacation.
Culture: Globally recognized, award-winning reputation for inclusion and belonging.
Social Impact: Two paid volunteer days off annually and opportunities to get involved with projects.
Making a Real-World Impact: We help our customers pursue justice, truth, and transparency.
Comprehensive benefits package including health, dental, vision, disability and life insurance programs.
Competitive vacation, sick and safe paid time off, paid holidays, parental leave.

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Soft Skills

problem-solvingleadershipteam developmentcustomer-centriccommunicationorganizational skillsconsensus buildingself-motivationcontinuous learningrisk management