Customer Success Manager

. Own and manage a portfolio of client accounts focusing on renewals, retention, and price yield .

Posted 5/15/2026full-timeMelbourne • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Key responsibilities & impact

Own and manage a portfolio of client accounts focusing on renewals, retention, and price yield
Build trusted relationships with clients, including senior and C-suite stakeholders
Proactively reduce cancellations through regular engagement, value-led conversations
Develop and execute customer success plans to improve satisfaction, retention, and onboarding
Drive product adoption by creating usage plans and identifying training needs
Maintain accurate forecasting, CRM records, territory plans, account health updates

What you’ll need

Minimum 5–8 years' experience in Customer Success, Account Management, or similar client-facing role
Proven track record of retaining and growing a portfolio of accounts
Strong relationship-building skills, experience engaging with C-level stakeholders
Excellent account planning, organisation, and prioritisation skills
Highly customer-focused with strong commercial awareness
Outstanding verbal and written communication skills
Proficient in Salesforce or equivalent CRM platforms

Comp & perks

Hybrid Work Model: 2-3 days a week in the office
Flex My Way: supportive workplace policies for personal and professional responsibilities
Career Development and Growth: continuous learning and skill development
Competitive Benefits: flexible vacation, Mental Health Days, Headspace app access, retirement savings, tuition reimbursement, employee incentive programs
Social Impact: two paid volunteer days off annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementportfolio managementaccount planningforecasting

Soft Skills

relationship-buildingcommunicationorganisationprioritisationcustomer-focused