Customer Success Manager

Thomson Reuters

. Be a deep product expert on our AI-enabled CoCounsel suite of products.

Posted 5/6/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $93,100 - $172,900 per yearWebsite

About the role

Key responsibilities & impact

Be a deep product expert on our AI-enabled CoCounsel suite of products.
Deliver all aspects of the customer success motion to assigned customers, in combination with deep CoCounsel product expertise.
co-creating customer success plans, delivery executive business reviews, demonstrate value, identifying and mitigating risk while retaining and growing the customers relationship with Thomson Reuters.
Serve as deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements.
Develop enablement for customers in partnership to serve our digital strategy.
Develop enablement to educate Thomson Reuters employees.
Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives.
Effectively partner with all relevant internal and external partners and stakeholders.
Leverage technology tools (e.g., Gainsight, Salesforce, Gong) to manage client information, pipeline, and financial forecasts accurately.

Requirements

What you’ll need

3+ years experience working or managing Customer Success portfolios/teams (SaaS preferred)
experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus
JD or legal experience preferred
Proven track record driving retention, adoption, and expansion with enterprise or strategic accounts.
Hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms)
Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred.
Understanding of legal workflows, terminology, and common challenges.
Functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis.
Strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins.
Strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving.
Demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable.
Bachelor’s degree required; master’s degree or J.D. is a plus.

Benefits

Comp & perks

Flexibility & Work-Life Balance: Flex My Way
Career Development and Growth
Industry Competitive Benefits: comprehensive benefit plans
Culture: inclusion and belonging, flexibility, work-life balance
Social Impact: two paid volunteer days off annually

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessSaaSGenAI systemsAI prompting engineeringlegal workflowslegal researchdraftinganalysis

Soft Skills

communicationstakeholder managementfacilitationbusiness acumenconflict resolutionproblem-solvingcuriositylearning agilitystrategic thinkingcollaborative

Certifications

Bachelor’s degreemaster’s degreeJ.D.