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Customer Success Manager – Open Coverage, Audit
Thomson Reuters. Manage post-sale relationships for a portfolio of accounts.
Posted 5/1/2026full-timeEagan • Minnesota • 🇺🇸 United StatesJunior💰 $93,100 - $172,900 per yearWebsite
About the role
Key responsibilities & impact- Manage post-sale relationships for a portfolio of accounts.
- Drive product adoption, usage, and customer satisfaction.
- Monitor customer health and address risks before they escalate.
- Collaborate with Account Specialists on renewals and upsell opportunities.
- Conduct regular check-ins and business reviews to align on goals and outcomes.
- Own the end-to-end renewal process for a portfolio of customers.
- Identify and execute low-complexity upsell and cross-sell opportunities.
Requirements
What you’ll need- Bachelor’s degree in Business, Marketing, Communication, or related field (or equivalent experience)
- 1–3 years in Customer Success, Account Management, or similar role within a SaaS company
- Strong relationship-building and communication skills
- Customer-centric mindset with a focus on delivering value
- Ability to manage a portfolio of accounts with varying needs
- Proficiency in CRM and Customer Success platforms
- Organized, proactive, and comfortable working cross-functionally
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Flexible vacation
- Two company-wide Mental Health Days off
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementSaaS
Soft Skills
relationship-buildingcommunicationcustomer-centric mindsetorganizationalproactivecross-functional collaboration
Certifications
Bachelor’s degree