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Customer Success Executive, Global Accounts
Thomson Reuters. Understand and define business outcomes with customers .
Posted 4/27/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $106,400 - $197,600 per yearWebsite
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Understand and define business outcomes with customers
- Deliver educational activities across the customer lifecycle, including onboarding, adoption, and long-term commitment
- Drive best practices and develop commercial growth strategies
- Track customer health and monitor usage data
- Ensure customers derive maximum value from offerings
- Lead business plan presentations for customer accounts
- Optimize Global Firm customer accounts and forecast monthly renewal and growth targets
- Represent the Customer Success team across internal meetings and track key metrics
Requirements
What you’ll need- Bachelor’s degree required, master’s degree or equivalent preferred
- 5+ years of professional experience, with a minimum of 3 years’ experience in client management within B2B SaaS
- Strong operational discipline, including forecasting and system hygiene
- Experience in Gainsight and Salesforce
- Experience working in cloud software solutions and delivery models
- Strong business acumen and communication skills; conflict resolution and problem-solving abilities
Benefits
Comp & perks- Flex My Way policies for work-life balance
- Flexible work arrangements including work from anywhere for up to 8 weeks per year
- Comprehensive benefits including flexible vacation and two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings and tuition reimbursement
- Employee incentive programs and resources for mental, physical, and financial wellbeing
- Paid volunteer days off annually
- Opportunities for pro-bono consulting projects and ESG initiatives
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client managementforecastingsystem hygieneB2B SaaScloud software solutionsdelivery models
Soft Skills
business acumencommunication skillsconflict resolutionproblem-solvingoperational discipline
Certifications
Bachelor’s degreeMaster’s degree or equivalent