Customer Success Intern

Thomson Reuters

Customer Success Intern supporting initiatives to improve customer experience and outcomes at Thomson Reuters. Collaborating with teams, analyzing data, and creating communications in a hybrid work setting.

Posted 4/21/2026internshipAnn Arbor • Missouri • 🇺🇸 United StatesEntry Level💰 $15 - $30 per hourWebsite

About the role

Key responsibilities & impact

Partner with Customer Success Managers to support day-to-day customer success activities, including preparation for customer meetings, follow-ups, and documentation.
Assist with onboarding and enablement materials for customers and internal teams, ensuring clarity and consistency in messaging.
Support basic analysis of customer data to identify trends, themes, and opportunities to improve the customer experience.
Help track and maintain customer success metrics and KPIs using Excel and other tools; assist with basic reporting and dashboards for internal stakeholders.
Draft internal and customer-facing communications such as emails, summaries, and updates, applying strong written communication and attention to tone.
Assist with planning and execution support for customer programs, webinars, or user group initiatives (e.g., scheduling support, attendee tracking, and follow-up communications).
Help maintain documentation, trackers, and process guides to support consistent customer success operations.
Collaborate with cross-functional teams to ensure information accuracy and smooth execution of customer initiatives.

Requirements

What you’ll need

Currently pursuing a degree in Business, Communications, or a related field.
Strong written and verbal communication skills with the ability to interact professionally with team members and customers.
Excellent organizational and time-management skills; ability to balance multiple tasks and deadlines.
Proficiency with Microsoft Office (Excel, PowerPoint, Word).

Benefits

Comp & perks

Paid leave
Two company-wide Mental Health Days off
Access to the Headspace app
Retirement savings
Tuition reimbursement
Employee incentive programs
Resources for mental, physical, and financial wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscustomer success metricsreportingdashboardsdocumentationprocess guides

Soft Skills

written communicationverbal communicationorganizational skillstime-management skillsattention to detail