Thomson Reuters

Customer Success Manager

Thomson Reuters

full-time

Posted on:

Location Type: Hybrid

Location: Tokyo • Japan

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Tech Stack

SFDC

About the role

  • Engage with client organizations, expand relationships, and drive contract renewals
  • Identify and create upsell and cross-sell opportunities
  • Provide insights on customer status and usage analytics to sales team
  • Negotiate price increases with clients at renewal
  • Execute CX programs such as onboarding and user training
  • Develop and execute plans to drive adoption and customer retention
  • Implement improvement actions based on NPS results
  • Plan events and webinars for existing clients
  • Prepare renewal-related documents
  • Manage accounts using Salesforce.com

Requirements

  • Dedication to the legal profession and strong willingness to build effective business relationships
  • Excellent communication skills to convey product and service strengths
  • Technology literacy to engage in conversations about generative AI and legal tech
  • Strong determination to achieve goals and deliver results
  • Both a self-starter and a team player
  • Flexible and adaptable mindset
  • Ability to manage time effectively and prioritize tasks
  • Japanese: Fluent (able to conduct business discussions in Japanese) and English: Intermediate to Advanced
  • 3+ years of hands-on experience in Customer Success, Account Management, or Post-Sales
Benefits
  • Hybrid Work Model: Flexible hybrid working environment (2-3 days a week in the office)
  • Flex My Way: Supportive workplace policies for personal and professional responsibilities
  • Professional development: Continuous learning and skill development to tackle tomorrow’s challenges
  • Comprehensive benefit plans: Flexible vacation, Mental Health Days off, retirement savings, tuition reimbursement, employee incentive programs, mental, physical, and financial wellbeing resources
  • Recognition for inclusion and belonging, flexibility, and work-life balance
  • Social Impact: Two paid volunteer days off annually and opportunities for pro-bono consulting projects
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementPost-SalesNPSUpsellingCross-sellingOnboardingUser TrainingContract RenewalUsage Analytics
Soft Skills
CommunicationRelationship BuildingGoal OrientationSelf-starterTeam PlayerFlexibilityAdaptabilityTime ManagementTask PrioritizationDetermination