Product Manager

• Lead efforts to improve the implementation and onboarding experience for customers and partners by collaborating with internal and external stakeholders, including certified implementation partners and customers globally
• Identify and resolve market problems, user scenarios, go-to-market activities, and best practices across global markets
• Translate market-driven and internally generated business needs and requirements into actionable stories using interviews, market validation, and beta programs
• Analyze and evaluate indirect tax challenges and develop innovative ideas based on industry experience and customer/prospect interactions worldwide
• Build and develop world-class capabilities and relationships with clients and markets, and create thoughtful and strategic product roadmaps to solve client problems and capture market share
• Work collaboratively in a team-oriented environment with cross-functional and remote teams, sharing information and valuing diverse ideas
• Support product development, feature validation, and prepare the organization for product releases in partnership with Development, QA, and Technical Publication teams
• Communicate confidently and clearly to executives, management, peers, customers, and partners
• Take ownership for product performance, reliability, and client experience

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