Analytical Tools Implementation: Partner with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure the right metrics, journeys, and events are captured in-product
Data-Driven Decision Making: Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities
Measurement Frameworks: Proactively establish measurement frameworks/success metrics for new product launches/features and drive actionability through data-driven insights
AI-Powered Analytics: Leverage AI tools including RAG (Retrieval-Augmented Generation) chains for knowledge synthesis, LLMs for complex data analysis, and AI-powered tools for data analysis and insight generation
Stakeholder Management: Independently develop and manage relationships with peers/product managers/senior leadership for your portfolio ensuring collaborative partnership for OKR setting and driving analytical insights
Center of Excellence: Partner with product teams to define and maintain support processes and instill a data-driven culture within the organization
BI/Reporting: Partner with BI teams and other analysts to build dashboards and reports, including baselines and trends for page performance, feature usage, and customer segments
Thought Leadership: Demonstrate thought leadership by proactively leveraging analyses to understand products, derive insights, run experiments, and be the contact point for any analytics need for your portfolio
Teamwork: Support peers (including data analysts) in their defined roles, mentoring them with best practices and providing recommendations for their analysis
Requirements
5+ years of hands-on product analytics experience that includes some experience planning analytics measurement, working with stakeholders, and influencing specific decisions, OKRs, or metrics
5+ years of experience independently driving data-driven decision-making within product teams going beyond report generation to deliver insights through data storytelling
Experience with analyses such as customer journey mapping, audience profiling/segmentation, cohort analysis, tag management, and A/B testing
4+ years of experience using SQL; building and documenting queries for consistent team use
4+ years of experience with dashboarding techniques to make complex data more understandable and insightful using tools such as Tableau and Power BI
4+ years of experience using statistical packages within Python/R to analyze structured and unstructured datasets and deliver insights on product usage and performance
Strong understanding of statistical concepts including hypothesis testing, confidence intervals, correlation analysis, regression analysis, and statistical significance to ensure rigorous data interpretation
Experience with AI-powered analytics tools, including familiarity with prompt engineering for LLMs, using AI for data analysis and interpretation, and understanding of RAG systems for knowledge management
Strong communication skills, including experience in supporting and communicating data-driven analyses to various departments and stakeholders
Exposure to product analytics tools such as Pendo, Amplitude, Adobe Analytics, and Google Analytics is an asset
Building and maintaining support processes e.g. MS Azure Dev Ops, and MS SharePoint experience is an asset
SaaS experience is an asset
Benefits
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities
Career Development and Growth: By fostering a culture of continuous learning and skill development
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing
Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.