Customer Success Operations Analyst, CS Ops

Thomson Reuters

Analista de CS Ops na Thomson Reuters, provedora global de software e informação profissional. Desenvolvendo dashboards, automações e insights para otimizar operações de Customer Success jurídico.

Posted 9/10/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in data analysis and Business Intelligence, with a strong focus on developing dashboards and reports using Power BI. Capable of translating business needs into actionable insights while supporting automation and process improvement initiatives.

Highest-signal resume keywords

Data AnalysisPower BI Dashboard DevelopmentSQL Database ManipulationProcess ImprovementStakeholder Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBusiness IntelligenceSQLETLPythonPower BIPower AutomateData ManipulationMetrics MonitoringOperational Performance Improvement

Soft Skills

Analytical MindsetProblem-SolvingOrganizational SkillsDemand ManagementPrioritization

Tools & Technologies

Power BIPower AutomateArtificial Intelligence Solutions

Industry Keywords

SaaSCustomer SuccessOnboardingCustomer ImplementationSubscription-Based Companies

Tech Stack

Tools & technologies

ETLPythonSQL

About the role

Key responsibilities & impact

Act as a strategic partner to business teams by translating business needs and questions into data-driven analyses
Develop dashboards, reports, and metrics that support decision-making and improve operational performance
Analyze data related to Onboarding, Projects, and Customer Success operations, generating actionable insights for internal stakeholders
Monitor performance, backlog, productivity, and process efficiency metrics for the team
Manipulate, consolidate, and analyze data from different sources to generate strategic business insights
Develop and maintain solutions in Power BI, Power Automate, and other tools within the Microsoft ecosystem
Support automation, artificial intelligence, and continuous process improvement initiatives
Ensure the organization, documentation, and governance of the team’s information and deliverables
Partner with stakeholders to identify opportunities for optimization and value creation through data

Requirements

What you’ll need

Previous experience in data analysis, Business Intelligence, or related roles
Ability to understand business problems and transform them into data-driven analyses and solutions
Knowledge of Power BI for building and maintaining dashboards and reports
Familiarity with SQL and database manipulation
Intermediate or advanced English proficiency
Highly analytical, curious, and problem-solving mindset
Strong organizational, demand management, and prioritization skills
Ability to work collaboratively in environments involving multiple stakeholders
Preferred: experience in SaaS, technology, or subscription-based companies
Preferred: knowledge of Onboarding, Customer Implementation, or Customer Success processes
Preferred: experience with Power Automate
Preferred: knowledge of ETL, Python, or other data manipulation tools
Preferred: experience with business-focused Artificial Intelligence solutions

Benefits

Comp & perks

Flexible hybrid work model
Opportunity to work from anywhere for up to 8 weeks per year
“Grow My Way” program and ongoing learning and skills development opportunities
Medical and dental insurance
Two company-wide mental health days
Performance incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Opportunities to participate in pro bono consulting projects and ESG initiatives
Inclusive culture focused on belonging
Flexibility and work-life balance