Senior Support Analyst

Thomson Reuters

Analista de Suporte Sênior fornecendo suporte técnico em sistemas, SQL/Oracle e atendimento multicanal. Atuação híbrida na Thomson Reuters, empresa global de informação e tecnologia.

Posted 9/10/2026full-timeCampinas • 🇧🇷 BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and customer service, with a strong focus on effective communication and collaboration. Proficient in managing support tickets and utilizing SQL or Oracle databases to resolve issues efficiently.

Highest-signal resume keywords

Technical SupportSQL Database KnowledgeOracle Database KnowledgeCustomer SatisfactionTime Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLOracleSystems SupportTroubleshootingDocumentation

Soft Skills

Effective CommunicationEmpathyCollaborationProblem Solving

Tools & Technologies

Ticketing SystemWhatsAppThomson Reuters Solutions

Industry Keywords

Information TechnologyCustomer SupportKnowledge Base DevelopmentONESOURCE Global Trade

Tech Stack

Tools & technologies

OracleSQL

About the role

Key responsibilities & impact

Proactively monitor support tickets, ensuring customer satisfaction and the proper use of solutions
Provide technical support to customers through the ticketing system, phone, and WhatsApp
Answer customer questions and resolve issues
Collaborate on troubleshooting and provide clarification as needed
Document interactions, solutions, and procedures for future reference and knowledge-base development
Communicate effectively and empathetically with users
Work collaboratively with the team to resolve issues
Manage time, prioritize requests, and ensure timely service
Support professionals and organizations through Thomson Reuters information and technology solutions

Requirements

What you’ll need

Bachelor's degree in Information Technology or a related field, completed or in progress
Professional experience in systems support
Knowledge of SQL or Oracle databases
Preferred: experience with OSGT (ONESOURCE Global Trade)

Benefits

Comp & perks

Flexible hybrid work model
Work from anywhere for up to 8 weeks per year
“Grow My Way” program and continuous skills development
Medical and dental insurance
Two company-wide mental health days
Performance-based incentive programs
Resources supporting mental, physical, and financial well-being
Two paid volunteer days per year
Pro bono consulting opportunities and ESG initiatives
Inclusive environment that fosters a sense of belonging