THOMPSON Child & Family Focus

Chief of Staff

THOMPSON Child & Family Focus

full-time

Posted on:

Location Type: Hybrid

Location: Matthews • North Carolina • 🇺🇸 United States

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Salary

💰 $105,000 - $115,000 per year

Job Level

Lead

Tech Stack

Tableau

About the role

  • Assist the COO to set, carry out, and ensure completion of the organization’s strategic goals and priorities.
  • Lead operational planning for new programs, quality, and other initiatives as directed by COO.
  • Coordinate compliance and regulatory initiatives (Care/ Quality/ Certifications/Credentialing), ensuring alignment across departments and timely execution of key projects.
  • Provide research, data analysis, and recommendations to support decision making and planning.
  • Monitor KPIs, dashboards, and metrics to support data-driven decision-making.
  • Monitor industry trends, best practices, and legislature changes (across all states served) to inform strategic direction.
  • Track and report on program towards established objectives.
  • Identify insufficiencies and recommend solutions to enhance quality and operational effectiveness.
  • Lead performance management efforts across departments, driving compliance, operational standards, and profitability.
  • Support compliance efforts, ensuring corrective actions are implemented and maintained.
  • Lead internal teams and coordinate with IT and People Operations to maintain system integrity and regulatory compliance.
  • Serve as a central point of coordination between the COO and Department Leaders to ensure smooth execution of priorities.
  • Assist with preparing reports, presentations for internal and external stakeholders.
  • Represent the COO in select meetings, committees, and strategic partnerships when needed.
  • Drive process improvements and system enhancements to improve organizational productivity and effectiveness.
  • Promote a high-performance, inclusive culture focused on innovation, collaboration, and mission impact.
  • Use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented.

Requirements

  • Bachelor’s degree required; MBA or Master’s in Nonprofit Management preferred.
  • 7–10+ years in program management, preferably in mid-to-large organizations.
  • Proven success leading complex cross-functional projects and managing teams.
  • Strong analytical skills with proficiency in Excel, PowerPoint, Tableau/Power BI, and nonprofit CRMs (e.g., Salesforce).
  • Excellent verbal and written communication skills; executive-level presence with ability to influence diverse stakeholders.
  • High emotional intelligence and discretion in handling confidential information.
  • Experience in nonprofit, hospitality, financial services, or regulated industries is a plus.
  • Commitment to diversity, equity, and inclusion and passion for mission-driven work.
  • Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program
  • Proficient in Microsoft Office Suite application software, excellent written and oral communication skills.
Benefits
  • 3 weeks paid time off (PTO) first year plus 10 paid holidays!
  • Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
  • 401K Match
  • Education Reimbursement
  • Referral Bonus
  • Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
  • Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
  • Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
  • Paid time off for volunteering in the community
  • Free EAP services
  • Mileage Reimbursement
  • iPhone and Laptop provided for eligible roles
  • Multiple opportunities for growth
  • Ongoing, structured leadership development and growth opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementdata analysisKPI monitoringprocess improvementproject managementregulatory complianceperformance managementstrategic planningtrauma-informed approachcross-functional project leadership
Soft skills
analytical skillscommunication skillsemotional intelligencediscretioninfluencecollaborationleadershipcommitment to diversityhigh-performance culture promotionmission-driven focus
Certifications
Bachelor's degreeMBAMaster's in Nonprofit Managementvalid Driver's License