Administrative Assistant

THOMPSON Child & Family Focus

Administrative Assistant supporting various programmatic needs across Thompson’s programs. Ensuring excellent customer service and operational support while contributing to a positive team culture.

Posted 5/5/2026full-timeMatthews • North Carolina • 🇺🇸 United StatesJunior💰 $17 - $20 per hourWebsite

About the role

Key responsibilities & impact

Serve as a support for a variety of programmatic needs to one or multiple programs at Thompson.
Display individual proficiency and effectiveness in the role.
Be punctual, arrive on time, and prepared.
Learn and utilize the organization’s systems, processes and procedures as instructed.
Display a high degree of being open to coaching/feedback regarding performance and areas of improvement.
Contribute to a positive team culture through your actions, attitude, and communication
Consistently deliver excellent customer service to your clients/customers.
Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership.
Represent the organization internally and externally through your communication and conduct.
Display trauma informed practices and principles in your interactions with customers, with peers and with leadership.
Provide general operational support to their assigned programs/campus.
Greet new and existing customers with enthusiasm and excellent customer service.
Manage phone traffic efficiently and effectively.
Order supplies for campus as needed.
Submit helpdesk tickets on behalf of campus needs.
Other duties as assigned.

Requirements

What you’ll need

Associate degree or Certification in related field.
A minimum of 1 year of relevant professional experience.
Excellent written and oral communication skills.
Exceptional customer service mentality.
Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program
Proficient in Microsoft Office Suite application software, excellent written and oral communication skills.
Ability to come into office at least 3 days per week

Benefits

Comp & perks

3 weeks paid time off (PTO) first year plus 10 paid holidays!
Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
401K Match
Education Reimbursement
Referral Bonus
Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
Paid time off for volunteering in the community
Free EAP services
Mileage Reimbursement for eligible roles
iPhone and Laptop provided for eligible roles
Multiple opportunities for growth
Ongoing, structured leadership development and growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft Office Suitecustomer servicehelpdesk ticketing

Soft Skills

communicationemotional intelligenceteam culturecoaching opennesspunctualityenthusiasmoperational supporttrauma informed practices

Certifications

Associate degreeCertification in related fieldvalid Driver’s License