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E-Commerce Customer Support Manager, Part-time (Minijob)
Thiru GmbHCustomer Support Manager responsible for handling customer inquiries via Amazon, Otto, and email. Join a growing E-Commerce startup specializing in kitchen and household products.
About the role
Key responsibilities & impact- Independently plan, coordinate and evaluate the success of customer support
- Develop and implement new support strategies
- Monitor competitors
- Optimize customer-facing content
- Conduct service audits
- Perform trend and potential analyses based on customer feedback
- Support monitoring and reporting of relevant support KPIs
Requirements
What you’ll need- Some experience in customer support, ideally in a young, motivated company
- High self-motivation and personal accountability
- Passion for structured work and project management
- Enjoy working across different platforms
- Open-minded with strong communication skills
- Deep understanding of the Amazon channel
- Enthusiasm for new technologies and current e-commerce trends
- Strong written communication skills
- Ability to contribute creativity and original ideas
Benefits
Comp & perks- 100% flexible working hours
- Very young and dynamic team
- Attractive bonuses for milestone achievements
- We provide a personal development/training budget
- Full-time position and leadership role possible in the near future
ATS Keywords
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Soft Skills
self-motivationpersonal accountabilitystructured workproject managementstrong communication skillscreativityoriginal ideas