Customer Support Executive
Thirdfort
full-time
Posted on:
Location Type: Hybrid
Location: Manchester • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £26,000 per year
Job Level
JuniorMid-Level
About the role
- Take overall responsibility for customer support and helping customers get the most out of Thirdfort.
- Work with the support team to deliver against ambitious targets.
- Be highly organized and able to juggle inquiries; seeing ID checks through to completion by raising tickets and callbacks.
- Have an open and friendly attitude that puts customer service at the heart of everything you do.
- Communicate effectively and persuasively; patience and empathy are essential.
Requirements
- Willingness to help people and grow within the team
- Experience in customer support is helpful (1-2 years preferred)
- Ability to handle high volumes of inbound enquiries
- Strong communication skills
- Understanding of key pain points for clients
- Background knowledge around Anti-Money Laundering and fraud is a plus
Benefits
- Share options for all employees
- Hybrid, expectations of a minimum of 2 days office presence per week
- Enhanced parental leave
- Customisable wellness budget and £250 WFH Budget
- Up to 30 days Working from Abroad
- Uncapped holiday
- Enhanced sick leave
- Private healthcare with our provider, AXA
- Regular company and team socials
- Uncapped budget for personal development
- Enhanced employer matching pension scheme with salary sacrifice options
- Access to our Cycle to Work scheme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer supportorganizational skillscommunication skillspatienceempathypersuasivenessteamworkproblem-solving