ThinScale Technology Ltd.

Systems Engineer

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Create and maintain knowledge base articles.
• Work with the internal development and product teams to help develop our product portfolio.
• Troubleshoot program and system malfunctions to restore normal functioning.
• Reproduce problems in test labs and liaising with the development teams for bug resolution.
• Expand and modify systems to serve new purposes or improve workflow.
• Provide technical guidance and best practice scenarios for new deployments.
• Use computer tools and applications including PowerShell, virtual environments including Hyper-V, Mware, Azure cloud services, Sysinternals Suite, Visual Studio Code, and VBS scripting in the analysis and solution of business problems.
• Develop integrated systems for production and inventory control along with cost analysis, leveraging an understanding of software packaging and deployment technologies including MSI, MSIX, EXE, and AppX.
• Consult with management to ensure agreement on system principles.
• Work with customers to identify their desired deployment scenarios and provide advice.
• Provide support in configuration setups and understanding various product features.
• Support in troubleshooting technical issues that may arise with customer deployments.
• Reproduce technical problems within test lab environments and collaborate with development teams for effective bug resolution.
• Provide technical guidance scenarios for new deployments.

IT Systems Analyst