thinkbridge

ServiceNow

• Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.
• Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.
• Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.
• Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.
• Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).
• Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.
• Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

ServiceNow Administrator

Backend Engineer

• Lead and mentor a team of developers across full-stack development.
• Drive architectural decisions and ensure adherence to best practices.
• Conduct code reviews and enforce coding standards.
• Design and develop responsive web applications using ReactJS.
• Build scalable backend services using .NET Core and Azure Functions.
• Implement Backend-for-Frontend (BFF) APIs tailored for front-end needs.
• Architect and deploy solutions on Azure using services like Logic Apps, Service Bus, and Azure Functions.
• Establish CI/CD pipelines using Azure DevOps or GitLab.
• Ensure secure, scalable, and maintainable cloud infrastructure.
• Work closely with cross-functional teams including Product Owners, UI/UX Designers, QA, and DevOps.
• Translate business requirements into technical specifications.
• Communicate project status, risks, and outcomes effectively to stakeholders.
• Strong problem-solving and analytical skills.

ServiceNow Administrator

Lead .NET Developer