thinkbridge

Business Development Rep

• Work with Sales partner to process large B2B lead lists sourced from industry events and other channels (1,000+ leads per batch).
• Clean and validate raw lead lists by removing low-fit companies.
• Segment cleaned leads into focused cohorts by industry, use cases, or business challenges.
• Develop segment-specific messaging and intro campaigns.
• Run structured outbound campaigns using tools such as HubSpot, Lemlist, LinkedIn, WhatsApp, or phone.
• Track engagement signals to narrow the funnel from cold leads to warm, qualified prospects.
• Hand over warm, problem-fit, and responsive prospects to Sales partner for closing.
• Build and improve repeatable lead processing workflows.

Business Development Specialist

Support Engineer

• Provide end-to-end L2 support for the application by handling escalated tickets from frontline support and business users.
• Investigate, reproduce, and validate user-reported issues in both UAT and Production environments, ensuring accurate root-cause analysis.
• Explain portal workflows, system behavior, and functional processes to users in a simple, easy-to-understand way during calls, chats, or email interactions.
• Connect with clients and internal stakeholders via calls and virtual meetings to understand issues, gather clarifications, and guide them on correct portal usage and best practices.
• Collaborate closely with development, QA, and product teams to triage issues, verify fixes, and ensure smooth deployment of resolutions.
• Use Firebase to validate backend data, analyze logs, and troubleshoot discrepancies between user experience and system records.
• Utilize tools such as Microsoft Clarity to review user sessions and behavior, identify usability issues, and propose improvements to reduce user friction and repeated queries.
• Create and maintain detailed end-user documentation, FAQs, and process guides for all key modules to support self-service and improve adoption.
• Log, track, and update all production issues with clear steps to reproduce, impact assessment, screenshots, and root-cause summaries to support transparency and knowledge sharing.
• Provide timely, proactive communication to users and stakeholders during incidents, including status updates, expected timelines, and post-resolution summaries.
• Support continuous process improvement by identifying recurring issues, analysing patterns, and recommending preventive measures or product enhancements.
• Demonstrate strong ownership of assigned tickets and user cases, ensuring closure within agreed SLAs and maintaining high user satisfaction.

Business Development Specialist

L2 Support Engineer