Senior Technical Consultant – ITSM

Thinkahead Consultant Psychologist Pty Ltd

Senior Technical Consultant – ServiceNow responsible for optimizing ITSM and ITOM modules for enterprises. Collaborating across teams to deliver effective digital transformation solutions.

Posted 7/29/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in customizing and configuring ServiceNow applications, including ITSM, Service Portal, and ITOM modules, while effectively translating client requirements into actionable development tasks. Proven ability to lead integration efforts and mentor junior developers in Agile environments.

Highest-signal resume keywords

ServiceNow DevelopmentITSM ExpertiseService Portal CustomizationIntegration Work (REST, SOAP, MID Server)ServiceNow Certified System Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ScriptingWorkflowsBusiness RulesUI PoliciesClient ScriptsDiscovery MaintenanceCMDB MaintenanceAgile MethodologiesTask ManagementUser Story Development

Soft Skills

Excellent CommunicationCollaborationMentoringStakeholder EngagementWorkshop Facilitation

Tools & Technologies

ServiceNowITOMService PortalRESTSOAPMID ServerAgile ToolsCMDBBusiness Process AutomationClient Management

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist

Industry Keywords

IT Service ManagementServiceNow ModulesHRSDGRCClient RequirementsTechnical ConceptsDevelopment ActivitiesCross-Functional CollaborationStakeholder WorkshopsAgile Sprint Participation

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
Conduct workshops and demos for stakeholders and end users.
Collaborate with internal teams and clients to ensure high-quality delivery.
Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
Perform ongoing Discovery and CMDB maintenance
Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
Comfortable working in Agile environments with active sprint participation and backlog grooming.

Requirements

What you’ll need

7+ years of experience working with ServiceNow, including hands-on development and implementation.
Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB).
Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
Experience with additional ServiceNow modules like HRSD, or GRC.

Benefits

Comp & perks

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership