Business Process Consultant – ServiceNow

Thinkahead Consultant Psychologist Pty Ltd

. Manage and maintain software licensing positions for enterprise publishers, including Microsoft, Oracle, Adobe, IBM, and other publishers and SaaS providers.

Posted 5/25/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudITSMOracleServiceNow

About the role

Key responsibilities & impact

Manage and maintain software licensing positions for enterprise publishers, including Microsoft, Oracle, Adobe, IBM, and other publishers and SaaS providers.
Analyze software entitlement, usage, and deployment data to identify compliance risks and optimization opportunities.
Support software audits, true-ups, renewals, and vendor compliance activities.
Review and interpret software contracts, licensing agreements, and maintenance terms.
Partner with procurement and vendor management teams during software renewals and negotiations.
Maintain accurate software entitlement and contract repositories within ServiceNow.
Utilize ServiceNow SAM Pro to manage software lifecycle activities, including reconciliation, normalization, licensing, and compliance reporting.
Support configuration, maintenance, and continuous improvement of ITAM and SAM processes within ServiceNow.
Collaborate with stakeholders to document current-state and future-state business processes.
Identify process inefficiencies and recommend improvements aligned with SAM and ITAM best practices.
Support CMDB, asset management, and ITSM data quality initiatives.
Develop reporting, dashboards, and KPIs related to software compliance, usage, and cost optimization.
Participate in cross-functional initiatives involving ITAM, SAM, procurement, finance, and operations teams.

Requirements

What you’ll need

3+ years of experience in Software Asset Management, software licensing, or related IT Asset Management functions.
2+ years of hands-on experience working with ServiceNow, preferably within SAM Pro, HAM Pro, CMDB, or ITAM modules.
Experience managing software licensing for publishers such as Microsoft, Oracle, Adobe, IBM, and/or SaaS vendors.
Understanding of software licensing models including subscription, user-based, device-based, cloud, and consumption licensing.
Experience reviewing software contracts, licensing agreements, and maintenance terms.
Strong analytical and problem-solving skills.
Experience gathering business requirements and supporting process improvement initiatives.
Strong communication and stakeholder management skills.
Proficiency with Microsoft Excel and reporting tools.
Business Process Consulting (BPC) experience, including process discovery, workshop facilitation, or business process documentation, is highly desired.
Experience supporting ServiceNow ITAM/SAM implementations, optimization initiatives, or software compliance audits and vendor true-ups is preferred.
Knowledge of ITIL, IT Asset Management best practices, CMDB, asset lifecycle processes, and SaaS or cloud licensing models is a plus.
Experience working in consulting or client-facing environments and familiarity with procurement and finance processes related to software licensing are nice to have.

Benefits

Comp & perks

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership

ATS Keywords

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Hard Skills & Tools

Software Asset Managementsoftware licensingServiceNowSAM ProIT Asset Managementsoftware compliancedata analysisreportingbusiness process documentationcontract review

Soft Skills

analytical skillsproblem-solving skillscommunication skillsstakeholder managementprocess improvementcollaborationbusiness requirements gatheringworkshop facilitationprocess discoveryclient-facing skills