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ServiceNow Business Analyst
Thinkahead Consultant Psychologist Pty LtdBusiness Analyst leveraging expertise for customer solutions on ServiceNow platform. Fostering a culture of belonging and driving digital transformation at AHEAD.
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Working closely with stakeholders to understand their needs, documenting requirements, and translating them into functional specifications for IT solutions.
- Creating Business Cases that outline benefits, costs, and potential risks associated with implementing solutions.
- Assist with client demos, working sessions, and workshops.
- Contribute to projects/programs that may address future concepts, products, and technologies.
- Collaborating with technical teams to design IT solutions, creating system documentation, knowledge articles, flowcharts, and diagrams to ensure clear communication and understanding.
- Assisting in defining test plans, conducting testing activities, and ensuring that developed solutions meet the specified requirements and quality standards.
- Monitoring system performance, collecting user feedback, and identifying areas for improvement, contributing to the ongoing enhancement of IT solutions.
Requirements
What you’ll need- A minimum of 3-5 years of experience in mapping business processes into ITSM platforms, with a preference for experience in the ServiceNow platform.
- Able to discuss business requirements on integrations between ServiceNow and third-party tools.
- Certified System Administrator preferred.
- Prior development and/or architecture experience strongly preferred.
- Strong presentation skills.
- Strong project and situational awareness.
- Strong communication skills.
- Strong attention to detail.
- Strong customer service skills.
- Self-starter.
Benefits
Comp & perks- Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
- Paid time off and company holidays, along with additional leave benefits as per policy
- Flexible work arrangements, supporting work-life balance
- Learning and development opportunities to support continuous growth and upskilling
- Employee wellness initiatives and programs focused on physical and mental well-being
- Retirement and statutory benefits in line with India regulations
- Inclusive and people-first culture, with a strong focus on collaboration and ownership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business process mappingITSMServiceNowtest planningsystem documentationfunctional specificationsrequirements gatheringsystem performance monitoringuser feedback collectionsolution testing
Soft Skills
presentation skillsproject awarenesssituational awarenesscommunication skillsattention to detailcustomer service skillsself-startercollaborationstakeholder engagementproblem-solving
Certifications
Certified System Administrator