Technical Consultant – ServiceNow

Thinkahead Consultant Psychologist Pty Ltd

Senior Technical Consultant leading ServiceNow implementations at AHEAD for digital transformation. Collaborating on technical solutions and optimizing service management processes.

Posted 5/18/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSMServiceNowSOAP

About the role

Key responsibilities & impact

Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
Conduct workshops and demos for stakeholders and end users.
Collaborate with internal teams and clients to ensure high-quality delivery.
Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
Perform ongoing Discovery and CMDB maintenance
Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
Collaborate with cross-functional teams, providing guidance and mentoring junior developers when needed.
Comfortable working in Agile environments with active sprint participation and backlog grooming

Requirements

What you’ll need

4+ years of experience working with ServiceNow, including hands-on development and implementation.
Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non-technical audiences.
Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
Experience with additional ServiceNow modules like HRSD, or GRC.

Benefits

Comp & perks

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents
Paid time off and company holidays, along with additional leave benefits as per policy
Flexible work arrangements, supporting work-life balance
Learning and development opportunities to support continuous growth and upskilling
Employee wellness initiatives and programs focused on physical and mental well-being
Retirement and statutory benefits in line with India regulations
Inclusive and people-first culture, with a strong focus on collaboration and ownership

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Hard Skills & Tools

ServiceNowITSMService PortalITOMDiscoveryCMDBRESTSOAPscriptingworkflows

Soft Skills

communicationcollaborationmentoringleadershipclient engagementproblem-solvingadaptabilitystakeholder managementteamworkarticulation

Certifications

ServiceNow Certified System AdministratorCertified Application DeveloperCertified Implementation Specialist