Renewals Manager

Thinkahead Consultant Psychologist Pty Ltd

Renewals Manager leading a team of Renewal Specialists and Senior Specialists to achieve revenue goals. Driving operational rigor and cross-functional coordination for renewal strategies.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Renewal Specialists and Senior Renewal Specialists
Establish clear performance expectations aligned to revenue retention and forecasting goals
Conduct performance reviews and provide ongoing coaching and feedback
Ensure adherence to renewal lifecycle best practices, including proactive engagement timelines (90–120 days pre-expiration)
Own renewal forecasting accuracy and pipeline visibility across assigned segments
Act as a strategic partner to Sales and Customer Success leadership to align on retention and growth strategies

Requirements

What you’ll need

Bachelor’s degree preferred (or equivalent experience)
5–8+ years of experience in Renewals, Sales Operations, Customer Operations, or similar
1–3+ years of people management or team leadership experience preferred
Strong experience in technology, including OEM maintenance, software, SaaS, or subscription models
Proven experience managing complex, high-value, or at-risk renewals

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

renewal lifecycle best practicesrenewal forecastingpipeline visibilityrevenue retentionperformance reviewscoachingfeedback

Soft Skills

leadershipteam developmentstrategic partnershipperformance managementcommunication