Senior Disaster Recovery Administrator

Thinkahead Consultant Psychologist Pty Ltd

Senior Disaster Recovery Administrator coordinating disaster recovery exercises with technical resources and stakeholders. Ensuring proper planning, communication, execution, and documentation in a remote role.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $85,000 - $110,000 per yearWebsite

Tech Stack

Tools & technologies

CloudPMPServiceNow

About the role

Key responsibilities & impact

Coordinate all phases of customer DR exercises, including planning, scheduling, readiness reviews, execution support, and post-exercise follow-up.
Serve as the primary coordination point between AHEAD internal technical teams, customer stakeholders, and relevant third parties for all assigned DR exercises.
Define and manage exercise scope, objectives, timelines, milestones, dependencies, communications, and required deliverables, consistent with the project-management style used in the reference template.
Schedule and lead planning meetings, checkpoints, readiness calls, execution bridges, and post-exercise review sessions.
Track action items, decisions, issues, risks, blockers, and escalations throughout the lifecycle of each exercise.
Coordinate with customer application owners and technical teams to confirm prerequisites are complete, including access, documentation, recovery steps, validation contacts, and test scripts where applicable.
Ensure all stakeholders understand the exercise schedule, roles, responsibilities, communication paths, and expected outcomes.
Facilitate clear and timely status communications before, during, and after DR exercises for both customer and AHEAD leadership/stakeholders.
Document exercise results, lessons learned, procedural gaps, remediation items, and ownership assignments; maintain accurate records for future testing cycles.
Coordinate updates to DR procedures and supporting documentation and submit changes to the appropriate IT or business owners for review and approval.
Maintain a current inventory of in-scope applications, exercise history, and remediation status for assigned customers.
Partner with Service Delivery, engineering, and account teams to ensure exercises are delivered in alignment with AHEAD standards, processes, and customer commitments.
Act as a customer advocate by helping drive organized, professional, and effective DR exercise execution.
Support continual improvement of DR exercise coordination processes, templates, trackers, and standard operating procedures.
Perform other job duties as assigned.

Requirements

What you’ll need

3-5 years of relevant experience in project coordination, service delivery, IT operations, disaster recovery, business continuity, or a related technical operations role.
Experience coordinating cross-functional work across internal technical teams and customer stakeholders.
Strong organizational and planning skills, with the ability to manage multiple timelines, dependencies, and communications in parallel.
Strong written and verbal communication skills, including meeting facilitation, status reporting, and executive-ready follow-up documentation.
Ability to identify, track, and escalate risks, issues, and blockers in a timely manner.
Working knowledge of ITIL-based service management concepts such as incident, change, problem, and service request management.
Experience using project and workflow tools such as Smartsheet, Microsoft Project, Excel, PowerPoint, and/or similar planning and reporting tools.
Experience working in customer-facing environments and coordinating technical activities with multiple stakeholders.
Undergraduate degree or equivalent combination of education and relevant experience.
Experience supporting or coordinating DR testing, backup/recovery operations, infrastructure operations, or cloud/platform recovery activities.
Familiarity with data center, infrastructure, cloud, backup, replication, and application recovery concepts.
ITIL Foundation, PMP, CAPM, CBCP, or similar certification preferred.
ServiceNow experience is a plus

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

disaster recoverybusiness continuityproject coordinationservice deliveryIT operationsrisk managementbackup operationsinfrastructure operationscloud recoverydata center recovery

Soft Skills

organizational skillsplanning skillscommunication skillsmeeting facilitationstatus reportingproblem-solvingstakeholder managementteam collaborationtime managementcustomer advocacy

Certifications

ITIL FoundationPMPCAPMCBCP