Senior Cloud Engineer

Thinkahead Consultant Psychologist Pty Ltd

Senior Cloud Engineer at AHEAD responsible for managing cloud environments, focusing on Red Hat OpenShift platforms. Leading operations, administration, and continuous improvement in customer cloud services.

Posted 4/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud PlatformLinuxOpenShiftPython

About the role

Key responsibilities & impact

Lead the support and operation of cloud infrastructure, platform services, identity, networking, security controls, and operational tooling across customer environments.
Able to architect and lead deployment of moderately complex solutions related to cloud solutions.
Understands performance, scaling and functional characteristics of software technologies.
Own complex incidents, escalations, and problem investigations; perform advanced troubleshooting, coordination, service restoration, and follow-through to durable resolution.
Plan and execute complex changes and recurring operational activities including provisioning, access changes, maintenance events, backup and recovery validation, patching coordination, and platform hygiene.
Serve as a senior escalation point within the on-call rotation for major incidents, high-impact issues, and customer-approved after-hours change activity.
Develop and maintain runbooks, SOPs, standards, knowledge articles, and technical documentation that improve consistency and service quality.
Mentor other Cloud Engineers, review work for quality and completeness, and provide technical guidance on operational best practices.

Requirements

What you’ll need

5+ years in customer-facing IT infrastructure, cloud operations, systems administration, or managed services support, including work in production environments.
Strong operational expertise in at least one major cloud platform, with the ability to lead complex support and administration activities in Azure, AWS, OCI, or GCP.
3+ years of experience supporting a production OpenShift environment (on-premises, ROSA, ARO, etc.).
Experience leading complex incidents, escalations, change execution, and problem investigations in production environments.
Experience with Windows and/or Linux server operations, networking fundamentals, identity and access management, monitoring, governance, and operational documentation.
Preferred: Experience in a managed services, consulting, or multi-customer support environment, ideally supporting complex enterprise customers.
Strong working knowledge of PowerShell, Python, Bash, infrastructure as code, automation, CI/CD, or related platform tooling used to improve cloud operations.
Relevant advanced cloud, operations, or platform certifications are a plus.

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud infrastructurecloud solutionsOpenShiftWindows server operationsLinux server operationsnetworking fundamentalsidentity and access managementPowerShellPythonBash

Soft Skills

leadershipmentoringproblem investigationadvanced troubleshootingcoordinationservice restorationtechnical guidancecommunication

Certifications

advanced cloud certificationsoperations certificationsplatform certifications