Manage and support endpoint devices, with a primary emphasis on Windows endpoints via SCCM and Microsoft Intune, as well as Chromebooks and Apple devices (via JAMF).
Troubleshoot and resolve endpoint-related issues to ensure optimal performance and minimal downtime.
Provide Tier 3 support for endpoint-related incidents and service requests.
Administer and optimize Microsoft SCCM/MECM and Microsoft Intune and/or Tanium for device provisioning, configuration management, software deployment, and compliance enforcement.
Administer JAMF to support Apple device management, including policy enforcement, updates, and application deployments.
Manage Windows endpoint configurations using Group Policy, SCCM, Intune, and related endpoint management tools.
Develop and execute patching strategies for all endpoint devices, with a strong focus on Windows patching through SCCM/MECM and Intune.
Coordinate patch testing, deployment, and validation to ensure security compliance while minimizing user impact.
Monitor patch compliance and remediation status, addressing failures or discrepancies promptly.
Manage and support Chromebooks, including policy enforcement, system updates, and troubleshooting.
Ensure endpoint devices comply with organizational security policies and standards.
Support vulnerability assessment and remediation activities, particularly for Windows endpoints managed via SCCM/MECM and Intune.
Identify opportunities to automate and optimize endpoint management processes, especially within SCCM/MECM and Intune workflows.
Maintain detailed documentation of endpoint configurations, processes, and troubleshooting procedures.
Work closely with IT support, cybersecurity, and infrastructure teams to align endpoint strategies with organizational goals.

Requirements

3–5 years of experience in endpoint management and support.
Strong hands-on experience with Microsoft SCCM/MECM and Microsoft Intune (preferred) for Windows endpoint management.
Experience with Tanium and JAMF for endpoint administration.
Proven ability to support Windows devices, Chromebooks, and Apple devices.
Strong knowledge of Windows OS, macOS/iOS, and Chrome OS.
In-depth experience with patch management processes, particularly using SCCM and Intune.
Proficiency in PowerShell (preferred), Python, or Bash for automation.
Familiarity with Active Directory, Group Policy, Azure AD, and device enrollment programs.
Strong analytical and troubleshooting skills.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Microsoft certifications (e.g., Modern Desktop Administrator Associate, Endpoint Administrator).
Tanium Certified Operator and/or JAMF Certified Technician.

Benefits

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft SCCMMicrosoft IntuneTaniumJAMFWindows OSmacOSiOSChrome OSPowerShellPython

Soft Skills

analytical skillstroubleshooting skillswritten communicationverbal communicationindependent workcollaborative work

Certifications

Modern Desktop Administrator AssociateEndpoint AdministratorTanium Certified OperatorJAMF Certified Technician