Administrative and Social Media Support
SAPSOL Technologies Inc. : Systems and Process Solutions for your Enterprise
Technical Writer
Thinkahead Consultant Psychologist Pty Ltd
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $75,000 - $85,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop, write, and maintain technical documentation, including user guides, standard operating procedures, knowledge base articles, and training materials.
- Translate complex technical concepts into clear, accessible language tailored for both technical and non-technical audiences.
- Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy of all documentation.
- Establish and maintain documentation standards, templates, and style guides to ensure consistency across all outputs.
- Manage multiple documentation projects simultaneously, meeting deadlines and maintaining high quality.
- Continuously update documentation based on product changes, customer feedback, and evolving business needs.
- Leverage tools and platforms for content management, version control, and publishing.
- Support the creation of visual aids such as diagrams, flowcharts, and screenshots to improve comprehension.
- Create visual process workflow diagrams to improve clarity.
- Collaborate with engineers, product managers, and business teams to produce materials that enhance customer understanding and internal efficiency.
- Other job duties as assigned.
Requirements
- Proven experience (3–5 years) as a technical writer, ideally in a technology, SaaS, or engineering environment.
- Experience working in documentation tools (eg: Confluence, Markdown, MS Word, and other authoring platforms).
- Experience working with tools commonly used for creating professional diagrams (Visio, Lucid Chart).
- Exceptional written and verbal communication skills, with strong grammar and editing proficiency.
- Ability to understand complex technical concepts and convey them in user-friendly documentation.
- Strong organizational skills, detail orientation, and ability to manage multiple priorities.
- Strong working knowledge of how to decode Flowcharts and diagrams.
