Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments
Perform in-depth root cause analysis on complex technical issues including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects
Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics
Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps
Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements
Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact
Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews
Author detailed post-mortem reports and implement preventive measures to reduce recurrence
Contribute to the development and maintenance of monitoring, alerting, and operational runbooks
Provide technical guidance and mentorship to mid-level support engineers
Participate in a structured on-call rotation with premium compensation.

Requirements

8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations
Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command
Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration
Strong command of SQL Server performance tuning and query optimization in Azure SQL environments
Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments
Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services
Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory)
Experience building and deploying solutions using Azure DevOps pipelines and ALM practices
Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920)
Exceptional analytical, problem-solving, and communication skills
Ability to remain calm and methodical under pressure during major incidents.

Benefits

Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

X++ developmentextensions frameworkevent handlerschain-of-commandSQL Server performance tuningquery optimizationD365 F&O architecturemetadata modelbatch frameworkdata entities

Soft Skills

analytical skillsproblem-solving skillscommunication skillscalm under pressurementorship

Certifications

MB-500MB-700MB-920