Client Success Manager – SOC

Thinkahead Consultant Psychologist Pty Ltd

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $130,000 - $160,000 per year

Tech Stack

PMPServiceNow

About the role

  • Owns the overall health, value realization, and retention of assigned accounts.
  • Serves as a trusted advisor to key client stakeholders, ensuring alignment between client objectives and service delivery.
  • Proactively drives value articulation, identifies risks and opportunities early, and partners cross-functionally to deliver measurable outcomes.

Requirements

  • Minimum Required: 2-4 years of relevant IT Service Account Management experience.
  • Preferred:
  • ITIL Foundation Certification.
  • SOC/Managed Security delivery experience (SOAR/SIEM, EDR, MDR, XDR, Phishing Awareness, Dark Web, Vulnerability Management).
  • Familiarity with Elastic, Kibana, Swimlane Turbine, and Palo Alto XSIAM
  • PMI Project Management Professional (PMP) certification.
  • ServiceNow experience.
  • Undergraduate degree and 2-4 years relevant experience.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT Service Account ManagementSOC deliveryManaged Security deliverySOARSIEMEDRMDRXDRVulnerability ManagementPhishing Awareness
Soft Skills
trusted advisorclient stakeholder managementvalue articulationrisk identificationcross-functional collaborationmeasurable outcomes delivery
Certifications
ITIL Foundation CertificationPMI Project Management Professional (PMP)