Technical Account Manager

Thinkahead Consultant Psychologist Pty Ltd

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $135,000 - $190,000 per year

Job Level

SeniorLead

Tech Stack

CitrixCloudVMware

About the role

  • Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals.
  • Build and maintain strong client relationships by understanding their operational and technical challenges.
  • Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives.
  • Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements.
  • Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment.
  • Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery.
  • Support the Client Success Managers in managing account profitability and service performance.
  • Maintain accurate and up-to-date technical documentation for client environments.
  • Identify opportunities for service expansion, automation, and optimization.
  • Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement.

Requirements

  • 10+ years of related experience in engineering, technical sales and/or IT consulting
  • Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
  • Hands-on/practical experience with the following technologies: Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC and Networking.
  • TIL and/or Project Management certifications are a plus.
  • Strong customer service skills with the ability to make good judgments and quick decisions.
  • Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Ability to build trusted relationships and influence Senior Leadership teams.
  • Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams.
  • Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily).
  • Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed.
Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows ServerPublic CloudActive DirectoryCitrixCiscoVMwareNetworkingITILProject Management
Soft skills
customer servicecommunicationprioritizationdecision makingrelationship buildinginfluencecollaborationaccountabilitycontinuous improvement
Certifications
CiscoMicrosoftCitrixVMwareITIL