ServiceNow

• Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform.
• Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices.
• Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows.
• Lead integration design sessions, defining a robust strategy for connecting ServiceNow with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Servers.
• Lead client workshops and requirements-gathering sessions as the primary technical and process expert, translating business needs into detailed technical specifications and design documents.
• Lead the creation of critical written deliverables (architecture diagrams, solution design documents, best-practice guides) and present compelling client demos and working sessions.
• Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues.
• Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning.
• Craft innovative and high-impact solutions for complex client challenges, relying on large teams to implement.
• Drive consensus with senior customer stakeholders in solving complex solution challenges.

Principal Technical Consultant, ServiceNow

ServiceNow Developer

Servicenow ITOM Developer

Senior ServiceNow Project Manager

Senior Solution Architect – CSM