Serve as a primary liaison between AHEAD Sales, Delivery, and other internal stakeholders, exercising discretion and sound judgment to maintain clear, consistent, and effective communication
Provide comprehensive administrative support to the Delivery Technical Oversight and PMO teams, independently managing priorities, resolving issues, and facilitating efficient coordination across functions
Evaluate and prioritize incoming requests, to balance competing demands across priorities
Manage scheduling and coordination of meetings, reviews, and deliverables, anticipating potential conflicts and making informed adjustments as needed
Draft and refine internal communications, correspondence, and meeting documentation, ensuring clarity, accuracy, and appropriate tone for varied audiences
Identify and resolve administrative or operational issues independently, escalating only when necessary to maintain efficiency and alignment
Recognize opportunities to streamline workflows or improve communication processes, taking initiative to recommend and implement enhancements
Support leadership with operational decisions by providing relevant data, context, and recommendations drawn from cross-functional insights
Exercise judgment in managing information flow, ensuring that the right stakeholders receive timely and accurate updates
Develop and maintain proficiency in Salesforce PSA and related financial tracking tools to support project and portfolio oversight
Collaborate with Project Managers and Service Delivery Managers to monitor project budgets, track expenditures, and ensure adequate resource allocation for successful delivery
Generate and analyze burn reports across assigned project portfolios, identifying trends or variances and proactively flagging issues for resolution
Maintain and update the Sales tracker to reflect the latest SOW and project status, applying attention to detail and sound judgment in managing data accuracy
Provide timely updates and progress reports on SOW status to internal stakeholders and client contacts, facilitating clear communication and accountability throughout the contract lifecycle
Oversee end-to-end onboarding and offboarding of resources within client environments, ensuring compliance with client and internal standards
Manage client contractor account setup and maintenance in Fieldglass, exercising sound judgment to ensure accuracy, timeliness, and alignment with contract terms
Coordinate the technology requisition and provisioning process, including client hardware, system access, and related approvals
Serve as the primary liaison with client stakeholders to obtain necessary access permissions and approvals, using discretion to address delays or exceptions
Track and report onboarding progress, asset assignments, and access status to ensure timely completion and operational readiness
Proactively monitor Fieldglass assignment dates, identify upcoming expirations, and take independent action to extend or transition resources as appropriate
Requirements
5+ years of technology project coordinator and/or administrative experience
External Client-facing experience and Client service preferred
Demonstrates strong organizational, communication, and technology skills, with a consistent focus on accuracy and attention to detail
Strong ability to manage multiple tasks, prioritize workloads, and maintain organized records
Effectively manages multiple tasks and priorities, maintaining structured records and meeting deadlines in a dynamic environment
Attention to detail is vital for accuracy in financial records, documentation, and task tracking.
Acts with urgency and accountability to meet commitments and deliver results within established timeframes
Exercises independent judgment in prioritizing tasks and managing time to support multiple projects and stakeholders efficiently
Expertise in Microsoft Office Suite and other common office software, databases, and virtual communication tools is crucial
Experience with Salesforce strongly preferred (Sales, PSA); Fieldglass, a plus
Prior experience in the roles of project management (including financial/budget management), sales and/or consulting preferred
Benefits
Medical, Dental, and Vision Insurance
401(k)
Paid company holidays
Paid time off
Paid parental and caregiver leave
Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
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